SaaS (Cloud) Operations Project Manager
[online recruitment]
[online recruitment]
Location: Wroclaw
Reference number: VR-61375
Project Description:
Luxoft is looking to hire A Saas Operations Project Manager to join their Banking and Capital Markets SaaS Ops team.
SaaS Ops own the end to end process for proactive management and monitoring of customer infrastructure maximising uptime, availability, and performance. This includes proactive monitoring of IaaS & PaaS customer environments - ensuring compliance to customer SLA's. SaaS Ops team is also responsible for environment management, performance and capacity management, quality assurance, security and billing. SaaS Ops project manager is expected to work with various team leads such as Support Leads, Dev Ops Lead and SaaS Ops head to come up with a plan to improve various processes and execute on them.
Responsibilities
Support Head of SaaS Operations in
- Designing, overseeing, controlling, and redesigning cloud operational processes.
- Ensuring that cloud operations are efficient in terms of using resources as required
- Ensuring that cloud operations are meeting quality of service requirements, compliance requirements and customer satisfaction.
- Ensure plans are created to deliver above processes with clear ownership assigned.
- Execute the above mentioned plans and create a governance model to escalate and mitigate issues and risks
- Oversee service transition and on boarding of Cloud Operations Services
- Plan, manage and co-ordinate and complete projects from Operations hand over through to stable state BAU
- Deliver projects following the documented processes utilising tailored PRINCE2 and Agile methodologies
- Proactively manage scope, schedule, budget, risk, quality and change
- Continual improvement, maintaining a lesson's learnt log to ensure lessons are acted upon
- Maintain project reporting internally and externally as per the agreed frequency and standards
Skills
- The successful candidate should have proven experience of Cloud Projects (Public Cloud, Cloud Adoption, Workplace Transformation).
- Experience of delivering enterprise Cloud platforms and services or related cloud technologies
- Experience of cloud technologies IBM Cloud
- Experience in IT Service Management
- Estimating and planning skills
- Risk management
- Proficient in the use of MS Project
- Strong communication skills, ability to engage with Client stakeholders at all exec management levels
- Ability to influence project teams to ensure the successful project implementation
- PMP or PRINCE accreditation desirable
- Managing Technical/Operational Teams
- Managed Service Provider (MSP) experience
- A hands-on Technical background would be advantageous
- Excellent communication skills to liaise effectively at all levels
- Knowledge of defining, implementing & managing ITIL processes, customer SLA's and key service KPI's
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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