Sales and Services Support Manager

Requirements:

• Minimum 4 years of experience in leading a large, multi-layered teams in SSC/BPO environment
• Experience in managing Sales Support/ Back Office department
• Fluent English
• Extraordinary customer needs awareness and focus.
• Excellent communication  and interpersonal skills. Ability to manage conflict.
• Experience in setting and monitoring  performance (through SLAs, objectives and KPIs)
• Pro-active approach and proven track record of driving improvement initiatives.
• Creative problem solver and effective decision-maker.
• Ability to operate under pressure and tight deadlines.
• Positive ‘can do’ attitude and open mind.

Responsibilities:

• Management of Sales Administration department
• Providing leadership and governance to the Team Leaders and their teams to ensure the excellent standard of service
• Cooperate with Transition Project Team to assure seamless knowledge transfer
• Establish a firm process governance. Develop systems and processes through continuous improvement initiatives including Lean/Kaizen activities.
• Delivery of Sales Administration activities, assuring that the service performance meets objectives and agreed targets
• Manage relationships with key internal customer representatives enabling efficient issues resolution
• Promote customer focus culture within the department and wider SSC organization. Leading by example, driving and rewarding behaviors focused on customer’ needs and requirements
• Participate in the new Sales Administration organization development across the SSC platform
• Support the Sales Administration teams in terms of staffing, performance management, rewards management and learning / training delivery

We offer:

• A possibility of taking part in setting up a new department
• Participation in interesting and challenging projects in global structures
• Opportunity to develop and broaden skills
• Attractive salary, bonuses and benefits package
• Challenging work atmosphere