IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Sales Bonus Analyst serves as primary point of contact for customers on a sales compensation plan. Understands mechanics and inputs into all sales bonus calculations and is able to clearly explain to customers. Takes care of timely management of correspondence with customers via a ticketing queue and identifies appropriate points of contact to refer or escalate questions.
What we offer you:
- Extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
- An induction training that will allow you to smoothly transition into your new role - you will receive training from your colleagues to help you land in your job and you'll also act as a trainer for assigned trainer-delivered, workshadow or recurring courses
- Learning: the opportunity to learn and grow your expertise taking part in trainings and language courses - global communication: want to improve your language skills? We will invest in you!
- Flexibility: employee development matters to us, that's why every vacancy is open for internal recruitment
- Diversity: different nationalities united in one team
- Teamwork: no one is left behind! You will back-up team members when the circumstances require extra support. We are a connected team that flows.
- Innovation: we keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation. Do you have any ideas for improvements? We want to hear them!
Scope of Duties:
- Work with our partners in a positive, productive way that encourages collaboration. This role will frequently liaise (via email and ticketing system) with Sales Operations, Sales Finance, HR, and Compensation contacts whose input is needed to promptly resolve issues with inputs used to calculate sales bonuses.
- Use Excel to analyze inputs received, identify missing or inconsistent data, and follow-up with applicable cross-functional contacts to resolve data discrepancies
- Timely resolution of sales bonus calculation errors, in accordance with sales bonus procedures
- Knows all sales bonus procedures and initiates updates, where applicable
- Initiate compensation recovery processes for customers who have been overpaid
- Prepare ad hoc analysis in spreadsheets to explain sales bonus calculations
- Prepare ad hoc analysis in spreadsheets to calculate termination payouts
- Identify common problems and challenges across process and help brainstorm potential solutions
- Answer historical deal ownership questions from customers and Sales Operations
General:
- Flexible work hours - able to stay till 6-7 pm, once or twice a week for a call with the client
- If required acting as back-up for team members and/or additional functions as assigned by supervisor
- Experience in customer service or operations (2-3 years experience)
- Strong written communication skills; fluent English
- Fluent in MS Excel/Google Sheets (Candidate must be able to filter, sort, analyze and summarize multiple files up to 1M rows large; determine when to apply relative and absolute cell references in formula; analyze data using VLOOKUP, COUNTIF, SUMIF and IF functions; apply conditional formatting; create pivot tables)
- Quick learner with a desire for continuous improvement
- Strong attention to detail
- Ability to handle large amounts of ambiguity by evaluating different circumstances and deciding a problem-solving approach
- Ability to recognize when a task should be escalated / completed with urgency / can wait a day or two; when uncertain, unafraid to ask for clarification from GPM
- Attitude to view problems as issues to be solved rather than obstacles
- Willingness to ask questions and seek guidance when uncertain; ability to apply guidance received to similar situations on a go-forward basis
- Customer-oriented; ability to turn frustrated customers into happy customers
Preferred Technical and Professional Experience
- Experience writing or modifying SQL queries
- Experience in sales operations or sales compensation
- Forensic skills, ie, ability to analyze data pieces and identify best solution given business and systems context
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
Location Statement
IBM wants you to bring your whole self to work and for you, this might mean the ability to work flexibly. If you are interested in a flexible working pattern please talk to our recruitment team to find out if this is possible in the current working enviroment.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.