W. R. Grace & Co. is one of the
world's leading suppliers of
specialty chemical products
and services tailored to the
requirements of industrial com-
panies operating around the
globe. Serving customers in 85
countries, our Group employs
more than 3,700 people world-
wide and generates net sales of
$1.7 billion per annum.
The Poznan sales office is the
center of sales operations for
all business with Eastern
European customers. It is a
meeting spot for our eight area
sales managers and the work-
place for a small but growing
Sales / Customer Service
Administration team.
Are you well-organized and a good communicator? Do you enjoy working in a customer-oriented environment? Does varied day-to-day work requiring you to show your initiative and take a pro-active approach appeal to you? Welcome to our Sales Office in Poznan!
As our new Sales / Customer Service Administrator you will deal with order handling and:
- Receive a thorough on-the-job training from an experienced team
- Process inquiries and orders from customers' in the Eastern European region, in particular Russia and former CIS countries as well as Poland
- Check incoming orders and co-ordinate delivery options
- Keep an eye on stock and your customers ́ preferences and ordering habits to ensure a smooth order fulfillment process
- Communicate with your customers to clarify questions and agree on activities
- Manage complaints and find solutions together with international Grace teams
The person we are looking for is a great team player, pro-active, well-organized and always eager to learn.
We require:
- Fluent English – written and spoken, a second foreign language will be appreciated, preferably Russian or French
- Professional MS Office Skills, ideally supplemented by SAP application skills
- Customer service experience, preferably in a manufacturing B2B international environment
- A strong commitment to excellent customer service, striving for process improvements
- A clear and confident communication style
We are looking for a full-time permanent engagement at our office site in Poznan which gives you a modern and attractive work environment in a highly international company that has not only been around for decades, but is also a market leader in its field and is continually growing its business and results. You will team up not only with your friendly and experienced col - leagues in the Poznan office, but with the global Grace team. If you enjoy a friendly and co-operative work atmosphere, this one is for you.
