Do you have the knack to connect with others and the ability to effectively build rapport that creates a sense of trust and understanding? Are you able to engage with customers so you can effectively 'do the right thing' in relation to understanding their business needs? Integrity. Detail Oriented. Analytical. It's what connects us... and we'd like to connect with you too! We are looking for you to help us deliver exceptional outbound practices and delivery as a Sales Reception Desk Representative (Outbound).
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. Our Krakow team is focused on digital advertising, working on behalf of a world leader in online advertising. We use our sales skills and product knowledge to support the advertisers reach their goals in a way that is trustworthy, transparent, and adds value.
Minimum Qualifications
- School diploma or equivalent
- At least 1 year of inbound or outbound BPO work experience
- Ability to speak and write English fluently and idiomatically
- Neutral verbal communication skills in American English
- Strong customer focus and ability to assess customer’s needs, as well as suggest best possible solutions as “win win” scenario
- Strong desire to meet or exceed revenue, quality, productivity, and customer satisfaction targets
- Familiarity with online advertising products and service
Preferred Qualifications
- Strong ability to cross-function processes and relationships
- Excellent collaborative approach to problem-solving and the ability to manage client targets
- Familiarity with online advertising products and services
- Ability to speak and write English fluently and idiomatically (native level of English skills is preferred)
Responsibilities:
- Make outbound calls from supplied lead sources and determine lead’s eligibility by getting in touch with actual decision makers and bypassing gatekeepers
- Transfer eligible leads to the sales team to proceed with the application process. Book appointments for the sales team to close on a deal
- Gauge the customers’ interest in Google Ads and give an overview of the products and services we offer to pique the interest and get the customer to speak to a sales rep for acquisition
- Manage and sort the lead list by completing documentation each interaction and update the team leads daily, keep pipeline clean
- Work together with advertising specialists, sales engineers and product team members towards service solutions
- Tracking of accounts and maintaining conversion
- Develop bridge-building programs with Operations team
- Adhere to stated service levels and calling activity
- Converse with and understands the client's requirements, demonstrating flexibility and problem-solving skills
As a TTEC Team Member, You'll Enjoy:
- Environment that stimulates achievement
- Competitive remuneration package
- Access to first class business best practices
- Working in a challenging and dynamic business environment
- Partial reimbursement for language courses
- Budget for your professional development
- Relocation Package (for applicants outside Poland)
- Private medical insurance (Medicover) with Dental Care Plan
- Eye care assistance
- Multisport Card
- Friendly multicultural environment (17 nationalities in our office in Krakow)
- End of quarter company parties (we love to celebrate successes!)
- Fancy office space with Micro Kitchen and Relax Areas
Poznaj
TTEC
At TTEC (formerly TeleTech), you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other.
Founded in 1982 and with 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. We are one of the fastest growing BPO Companies in the Polish market. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Not only will you have the chance to create amazing experiences for yourself, you’ll get to help create them for others.
One of the qualities we cherish most are loyalty and precision. We are incredibly devoted to personal approach and we try to satisfy everyone’s necessities. Thanks to our stable structure we created our values that we follow every day!