Sales Support & Order Fulfillment Junior Specialist - English/German
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Recruitment process for this position and onboarding trainings are conducted online.
About us
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
Who are we looking for?
- Fluent knowledge of German (C1) +
- Good knowledge of English (B2)
- Good knowledge of MS Excel
- Excellent verbal and written communication skills
- Ability to meet deadlines
- Customer service skills
- Professional experience and educational background are not required, we offer intensive trainings that enable you to fulfill the position expectations
What will you do?
- successfully communicate by phone and email with Partners from Germany and internal teams to coordinate all order-related actions (confirm shipping instructions with Partners, keep them informed about the order status, deal with logistics, sales managers, finance, etc. to address Partners’ requests and issues)
- provide support to Partners for all order management matters and guide them on the on-line ordering platform
- monitor your Partners’ accounts and alert about possible issues to mitigate the risk of late deliveries
- take ownership of delivery-related problems by escalating to appropriate departments and keeping the Partner up to date (e.g. exchanging of units damaged in transport, late deliveries, etc.)
- contact end customers after they register on the website to determine their needs and a solution we can offer
- assign the right Partner to assist with end customers’ PV projects
- document properly all order-related information in the ERP system to assure compliance with audit requirements
- deliver service with solution-oriented attitude and work with the continuous improvement spirit
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks – Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Stay Well helpline to support the emotional and mental aspects of well-being
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
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Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.