Logistics is at the heart of everything around you. As a leading third-party logistics (3PL) service provider, Coyote plays a crucial role in the global supply chain and delivery of goods across many sectors around the world, which makes us an essential business.
Powered by proprietary technology, smart people, and unrivalled commitment, Coyote’s success revolves around its vision:
We lead. We innovate. We move the world’s freight-forward
Our culture fuels our purpose daily: we eliminate inefficiencies in road transportation. Our people make Coyote what it is, which is why we prime them for career success with training programs, accessible leadership, talent development, and unique workplace perks and benefits.
The dynamic energy of our culture is rooted in relationships. We're better together and value the diverse backgrounds, experiences, and perspectives of each Coyote to enhance collaboration and problem solving between our employees around the world. From day 1 you will learn the ins and outs of our business and industry: Things move fast in logistics and as part of the UPS group you will have access to the resources needed to achieve your goals and get things done - no excuses -.
Seasonal Peak Operations Coordinator
Wrocław, ul. Wagonowa 2A
3 MONTHS PROJECT
The role and the team
Peak Season Operations Coordinators service the North America market and are responsible for overseeing the day-to-day Coyote Peak Operations for the Coyote customer’s network they are assigned.
Number of vacancies: 25
Start dates: 2nd October and 9th October
Project duration: 02.10.2023 to 23.12.223
Shift: 6:00 – 13:00, which is a night shift for North America customers.
Full office work
You will focus on the customer and carriers service aspect of our business, helping them move their inventory in the most cost-effective way by identifying and providing logistics solutions. As temporary hire at Coyote, you will work along with the Permanent Operations team to effectively operate a customer account through constant communication with customer contacts, carriers and drivers. These conversations include but are not limited to, ensuring all transportation arrangements are made, negotiating the cost of transportation based on market trends, and identifying and resolving issues.
Daily Tasks & Responsibilities will differ depending on in-office vs. on-site participation.
- Attending scheduled training workshops to get acclimated with Customer Peak Season project, operational framework, and standardized processes.
- Promote tech tracking requirement to all Peak drivers
- Proactively track loads for early identification and resolution on issues
- Escalate issues to Peak team leaders
- Manage drivers until each multi-stop load is delivered in full (marking in/out times at each stop, monitoring ETA’s, confirming trailer numbers)
- Collaborative communication with Customer, Coyote drivers, and fellow teammates
- Constant communication with Customer regarding tracking updates and potential issues
- Coverage of all planned loads & recovery support
- Uphold service expectations & provide top tier service.
- Facilitate questions from Customer employees, driver, and fellow Coyotes alike.
Work with Coyote leadership to adjust shift schedules based on UPS needs.
Required Skills, Qualifications & Experiences
- English – level B1/B2 (Polish not required)
- Ability to build strong relationships, internally and externally, and be a contributing team player.
- Supports and executes business strategy; ability to explore opportunities in a strategic manner.
- Confident decision-making skills, problem-solving ability, issue and conflict resolution
- Adaptability, multitasking ability, sense of urgency
- Persuasiveness, assertiveness, confidence
- Ability to work independently and as part of a team.
- Strong communication skills
- Organization and strong attention to detail
- Ability to maintain composure in stressful situations & constantly table effective solutions.
- Ability to take direction and appreciate constructive feedback.
- Accountability, integrity, honesty
Why Coyote?
- Onsite training – we will learn you everything you need to know in the Peak Season Project
- Diverse and Inclusive environment
- Opportunity to get familiar with Supply Chain Business overseas.
- Casual atmosphere