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The EA Systems Support Centre (ESSC) supports a global customer base for advanced two-way radio communications systems, mainly based upon an IP backbone. The systems cover the TETRA standard (of which Motorola Solutions are market leaders). This is a rapidly expanding market with high growth expected. |
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1. Develop a high level of understanding of mission critical Motorola Solutions TETRA mobile and portable terminals as well as LTE Public Safety terminals and their ecosystems to be able to support external and internal customers in the resolution of technical issues.
Use the ESSC lab and its equipment to test latest releases of hardware as well as software and to reproduce and troubleshoot customer issues.
2. Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English and German or Russian.
3. Take ownership of customers’ problems and ensure that customers’ expectations are met.
4. From time to time, visit customer sites across the EA region in order to resolve those issues that cannot be resolved remotely.
5. Use Motorola Solutions owned TETRA systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of and test future software updates.
Scope of Responsibilities/Expectations
1. Develop a high level of understanding of mission critical Motorola Solutions TETRA mobile and portable terminals as well as LTE Public Safety terminals and their ecosystems to be able to support external and internal customers in the resolution of technical issues.
Use the ESSC lab and its equipment to test latest releases of hardware as well as software and to reproduce and troubleshoot customer issues.
2. Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English and German or Russian.
3. Take ownership of customers’ problems and ensure that customers’ expectations are met.
4. From time to time, visit customer sites across the EA region in order to resolve those issues that cannot be resolved remotely.
5. Use Motorola Solutions owned TETRA systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of and test future software updates.
Specific Knowledge/Skills
- Bachelor’s or Master’s degree
- Attention to detail
- Good analytical skills
- Ability to work efficiently in an international team
- Very good English language skills
- Good German and/or Russian language skills
- At least a year of experience in a technical customer facing environment is a distinct advantage
Opportunity to interact with the latest mission critical technologies
Opportunity to become familiar with the TETRA and LTE communications standards used by public safety organizations
- Competitive salary
- Strong team-oriented culture
- Private medical coverage
- Life insurance
- Access to wellness facilities
