Security Operations Centre T3
Krakow, Polska
Apex Systems, a division of On Assignment (NYSE: ASGN) is the 2nd largest IT staffing firm in the US with over 20 years of industry experience.
We have now moved into the European market to provide our current clients organisations with scalable staffing solutions to address critical gaps in their workforce and augment workforce management strategies.
We specialize in providing professionals for contract, contract-to-hire, direct placement, and managed solutions to clients in Fortune 500, mid-market, and emerging companies.
Specific to the role of Complex Service Request Engineer, responsibilities may include:
- Ensure accurate execution of documented and approved requests in customer’s production environment
- Adhere to and reinforce Cisco and customer Change Management processes and policies
- Support Change Managers on CABs (internal and external)
- Take appropriate steps to reduce potential impact to customer’s production environment due to execution of approved changes
- Validate service request execution process prior to production implementation
- Conduct QA testing post-change to validate successful service request completion and avoidance of service impacting events
- Serve as first point of escalation for failed service requests/changes; conduct change backouts to the point of pre-change baseline
- Provide continual communication to stakeholders before, during and after execution of approved service requests
Required Skillsets:
- AA/BA in a technical discipline plus 5-10 years of experience in a Network Operations Centre or Technical Assistance Centre or in an Implementation Role, with 3-5+ in Security or Networking Support
- Strong technical experience with Security platforms and technologies, including Cisco Products
Desired Skills:
- Good organizational skills
- Ability to prioritize workload while managing customer commitments
- Strong written/verbal communications skillset
- Strong interpersonal and teamwork skills
- Able to work independently with minimal supervision
- Prior Managed Service experience
- Excellent understanding of the TCP/IP protocol suite.
- Configuring, Upgrade & Maintaining Firewall, IDS/IPS platforms.
- Setup and managed Site-to-site IPSec VPN Tunnels.
- Monitors system resource allocation and utilization.
- Firewall rule creation, migrations, and re-certification.
- Design, setting engineering standards, Configure, administer, and document firewall infrastructure.
- Experience in performance tuning and optimization of firewalls and firewall policy’s.
- Experience with Implementation and build of firewalls from scratch
- Experience working on Firewall Rule base analyzers and optimization approaches.
- In depth understanding of Network ports, NAT, PAT and Access Lists.
- Possesses utmost troubleshooting skills in the areas of security and networking.
- Ability to take and read packet level network traces.
- Strong IDS/IPS investigative, troubleshooting and analysis expertise.
- Experience in IT Security assessments, implementing new security solutions & systems such as IPS, IDS, and firewalls.
Working, demonstrated hands-on product and technology skills mentioned above in several of the following areas (more a plus):
- Checkpoint Firewalls
- Juniper Firewalls
- Fortinet Firewalls
- TippingPoint (Trend Micro) IDS/IPS
- Juniper IDS
- Citrix WAF (Web Application Firewalls)
- Firemon Security Management Suite