Senior Application Support Engineer

Responsibilities:

• Troubleshoot application issues/incidents
• Provision andmaintenance of documentation on system configurations, databases,define methods of working and daily operational procedures.
• Tofollow defined incident and problem management procedures in order tolog and track issues relating to past problems until satisfactoryresolution.
• On-call responsibilities is required for this Role
• Perform the Incident root cause analysis.
• Collaborate with peers across countries on issue investigation
• Liaisonwith L1, L3, application development, networks, security, managementsystems, storage and database teams for resolving respective issues.

SkillsRequired

• Minimum 3-5 years experience with Application support
• Oracle, SQL Query/Script experience.
• Scripting experience –Perl, Shell Script
• Monitoring tools – Control-M, Tivoli, Genos
• Application troubleshooting in a client server basedenvironment
• Understanding of Messaging, Web logic/Tomcatapplication server
• Good Understanding of networking concepts andtopologies.
• Good English communication skills both written andverbal.
• Ability to effectively communicate with all levels ofmanagement and within the team as well as with their peers all overglobal locations.
• A background in ITIL process is a keyadvantage.

We offer:

• Life insurance.Private health insurance.
• MultiSport Card.
• Lunch & leisure vouchers.
• Clear career path in a growing multinational organization