Jesteśmy informatyczną spółką giełdową specjalizującą się w tworzeniu oprogramowania oraz rekrutacji i outsourcingu kadr IT. Prowadzimy również platformę księgowości internetowej ifirma.pl. Dla naszych klientów rekrutujemy głównie specjalistów z obszaru informatyki, telekomunikacji i elektroniki.
Senior Application Support Engineer
Miejsce pracy: Kraków
Nr Ref.: SASE/KRK/PM
Responsibilities:
- Troubleshoot application issues/incidents
- Provision andmaintenance of documentation on system configurations, databases,define methods of working and daily operational procedures.
- Tofollow defined incident and problem management procedures in order tolog and track issues relating to past problems until satisfactoryresolution.
- On-call responsibilities is required for this Role
- Perform the Incident root cause analysis.
- Collaborate with peers across countries on issue investigation
- Liaisonwith L1, L3, application development, networks, security, managementsystems, storage and database teams for resolving respective issues.
SkillsRequired
- Minimum 3-5 years experience with Application support
- Oracle, SQL Query/Script experience.
- Scripting experience –Perl, Shell Script
- Monitoring tools – Control-M, Tivoli, Genos
- Application troubleshooting in a client server basedenvironment
- Understanding of Messaging, Web logic/Tomcatapplication server
- Good Understanding of networking concepts andtopologies.
- Good English communication skills both written andverbal.
- Ability to effectively communicate with all levels ofmanagement and within the team as well as with their peers all overglobal locations.
- A background in ITIL process is a keyadvantage.
We offer:
- Life insurance.Private health insurance.
- MultiSport Card.
- Lunch & leisure vouchers.
- Clear career path in a growing multinational organization
