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Motorola Solutions Finance Operation Service Center is a department of Motorola in Kraków which gives you an opportunity to participate in a setup of the new organization. The center is a part of our global network of Finance Operation Service Centers (FOSC) which provides world class finance, accounting and purchasing services to Motorola branches in Europe, Middle East and Africa. It is a dynamic environment where your ideas and input will be valued and where you will do some of the best work of your life. This role is dedicated to Enterprise Business Unit. Candidate hired for this position will support Enterprise Business Clients. |
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Metrics implementation and reporting:
- Drive ITIL Metrics implementation within various teams globally
- Assure alignment of metrics and KPI's with IT requirements
- Negotiate with teams outside of your organization on End to End Metrics
- Align operations & metrics leads to tool development providing requirements for long-term BI strategy
- Assist initiative/tool change management for new platforms rolling out that impact metrics (ex: Unity), Aiming for seamless transition to the new CRM system.
- Report and provide analysis on a regular and as needed basis requested by internal customers
Global Business Intelligence Governance Coordination:
- Keep track of Data Stakeholders and Stewards
- Serve as liaison to other discipline and programs, such a Data Quality, Compliance, Privacy, Security, Architecture, and IT Governance
- Participate in governance meetings between IT, tools development, Service Delivery Organization, Metric leads, opearation leaders, etc set up to coordinate any report/metric request to ensure data continuitiy between regions
- Collect and align policies, standards, and guideline from these stakeholder group
- Arrange for the providing of information and analysis to IT projects as requested
- Participate in meetings of Data Stewards
- Collect metric and success measures and report on them to data stakeholders
- Provide ongoing Stakeholder care in the form of Communication, Access to information, Recordkeeping and Education/support
- Provide centralized communication for governance-led and data-related matters
Applicable Processes:
- Establishing Decision Rights
- Establishing Accountability
- Performing Stewardship
- Resolving issues and managing change
- Defining data, specify data quality requirements
- Building governance into technology
- Providing Stakeholder Care
- Measuring and Reporting Value
- Driving ITIL best practices implementation
- Align with policies, requirements, and controls
- Proven experience with operational metric and KPI definition and implementation in Support/Service or Call Centre environment or significant experience in quality (2 + years)
- Experience with Business Intelligence Governance
- Knowledge of ITIL, experience with implementation of ITIL best practices
- Ability to develop internal relationships and navigate through the organization to drive improvements
- Data driven - ability to identify and use data to drive the right decisions
- Proven change management skills, with the ability to lead change
- Experience from Support or Service Centre or call centre
- Very good knowledge of Analytical/Reporting Tools (Crystal Reports, BRIO, SQL, OBIEE)
- Excellent English (spoken and written)
- University degree
- Competitive salary
- Additional bonus for 2nd shift work
- Strong team-oriented culture
- Private medical coverage
- Life insurance
- Access to wellness facilities
- Relocation package for candidates outside Malopolska