Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
The candidate will be leading the group of incident managers deployed in Poland. The person will be fulfilling leadership responsibilities in managing the team , driving the vision of incident management in the firm, collaboration with senior stakeholders in driving the strategy forward. The candidate will be expected to lead incident management working group and driving improvements in the process. The candidate will be responsible for driving governance and control to mature the incident process management across the firm.
Must Have:
- Minimum 4+ years relevant experience in financial industry
Proven leadership and management responsibilities
- ITIL v3 Foundation qualification
- Experience with ServiceNow tool with strong understanding of service management principles it supports
- Demonstrable experience in ITIL functions & processes - specifically Knowledge Incident Management
- Prior experience in standardization of incident management practices at process, reporting and tool level
- Must be able to develop an end state vision for the process
- Prior experience with building self-services methodology for End-Users
- Data Analysis & Data Mining experience
- Should be result oriented
- Capable of identifying and evaluating significant risks and identifying appropriate mitigation mechanisms
- Effectively build partnerships and influence senior managers and stakeholders.
- Strong communication, organization and presentation skills
- Should be capable of working in a complex and fast paced environment
- Should be capable of formulating strategic vision and demonstrating how to achieve it
- Knowledge of the software development life-cycle;
- Good knowledge of MS Excel, Powerpoint and Word
- Confident professional and an ability to represent the team in meetings with Business and other IT groups
- Good listening & spoken communication skills in English
- Good project management skills
- Good at prioritization / categorization /investigation / resolution skills
- Strong sense of ownership / responsibility / assertiveness / pro-activity
Nice to Have:
- Advanced ITIL qualification in Service Transition, Service Operation or Continual Service Improvement.
- ServiceNow tool
Join our Development Center in Wroclaw and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one of our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.