Capgemini is one of the world’s foremost providers of Consulting, Technology and Outsourcing services. As an employer Capgemini offers a possibility to develop in an international environment, within interdisciplinary teams of experts, who together with the clients work on business and technological solutions to support their processes. Capgemini is a global organization that employs over 125000 people worldwide in more than 44 countries. In Poland our team consists of more than 5000 people. Divisions of Capgemini ale located in Katowice, Krakow, Warsaw, Wroclaw and Opole.
Currently, to our offices in Krakow, Katowice and Opole we are looking for candidates for the position of:
Senior Capacity Analyst
Place of work: Katowice
Ref. no SCA/KKO
Job Description:
- Supporting Capacity Manager (Process Manager)
- Communicating the vision of Capacity Management to all involved parties
- Raising awareness of the Capacity Management process within the organisation (both Capgemini and Client)
- Planning and managing the use of resources according to the Capacity Management process
- Acting as the Point of Contact for the Capacity Management for all involved parties
- Monitoring the effectiveness and efficiency of the process
- Keeping up with the trends within the process
- Creating and managing Capacity Management process documentation
- Monitoring and validating whether the registered information about Capacity related issues is correct and complete
- Supervising the correct performance of procedures and work instructions by the Specialists
- Building and maintaining relationships with the other Process Managers
- Detecting issues relevant to the process and implementing corrective actions
- Drawing attention to Capacity issues that are not resolved for a longer period of time
Candidate's profile:
- Graduate level or demonstrable equivalent
- Experience or practical knowledge about capacity management
- ITIL Foundation V3 and experience in ITIL processes
- Experience of working to agreed service levels
- Experience in dealing with technical and non technical teams
- Ability to facilitate or lead a meeting
- Good understanding of IT infrastructure and IT support models
- Technical Knowledge eg. Windows- or Linux Administrator
- Ability to multi task and take on additional roles as and when required
- Organisational skills and “can do” attitude
- Exceptional communication skills – both written and verbal
- Strong analytic and decision making abilities
- Must be a team player and able to work with and through others.
- Ability to influence others and move toward a common vision or goal
- Fluent German and English is essential
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
- Friendly working atmosphere
