We are looking for specialist who will take part in exciting journey of setting up of Collection scope, adding value to and testing the solution, establishing and finally performing the new processes in our organisation. The project of setting up, will last a while, therefore in the meantime, you may be supporting the current team in other areas, like: bonus settlement and billing, already existing
Senior Cash Collection Accountant with German
Miejsce pracy: Kraków
Area of responsibility:
- Managing assigned complex AR Portfolio according to established company standards and policies
- Building relationship with customers and internal departments, maintaining excellent customer’s satisfaction
- Driving continuous improvement within the team
- Providing support and coaching for other team members
- Variable tasks may be extended to accommodate business and project needs
Specific tasks:
- Performs collection activities (phone calls, emails, dunning letters) to identify reasons for non-payment.
- Analyzes and learning Customer’s payment behavior and identifying opportunities for process improvement.
- Identifies and escalates problematic accounts to the appropriate function
- Negotiates, implements, and documents agreed payment solutions, escalates unpaid amounts to Insurance Company/ Legal Team.
- Performs complex Customer account reconciliation including disputes resolution process and bonus settlement.
- Prepares and distributes reports and documents to 3rd parties and internal stakeholders.
- Cooperates with external functions being Sales, Customer Service & Credit Management Teams in establishing proactive approach for managing AR balances and internal Cash Application team.
- Collaborates with other departments (Internal Controls, General Accounting, Center of Excellence, Master Data, Quality Assurance) to ensure prompt Customer query resolution and alignment.
- Provides training and support to other team members.
- Creates and maintains relevant process documentation.
- Participates in UAT for supporting tools and applications.
- Achieves defined AR goals & business targets within the given area of responsibility.
- Participates in meeting service levels, key measurement targets of the team.
- Coordinates accuracy and compliance checks.
- Maintains good professional relationships with other team members.
Requirements:
- University diploma (preferably in Finance / Accounting / Economy)
- Min. 3 years of experience in Collections / Accounts Receivable
- Good knowledge of SAP FICO / SD (ECC or Hana) and related Collection’s functionalities
- Fluency in English and German
- Attention to details
- Experience in process design, transformation, and transition would be an asset
