About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Job description
- Management of change requests – validation quality of requests against SLAs and contractual requirements
- Handling email and phone communication with change requesters / coordinators
- Participating in Change Advisory Board meetings, taking notes, answering questions regarding change management process
- Performing post-implementation reviews and closing change requests
- Creating ad-hoc reports
Position purpose
The role is part of the Service Management Integration Centre (SMIC) managing 3rd party organizations to provide high quality processes for our client.
Change Management is a formal and centralised process and is responsible for managing Changes. Change Management team is responsible for protecting client`s ecosystem from unauthorized and bad planned changes in IT environment globally.
Requirements
- Very good knowledge of ITIL framework, ITIL certification would be a plus
- Very good time management and communication skills in English
- Working knowledge of MS Excel
- Fluency in English language
Candidate’s profile
- Very good attention to details
- Ability to work under time pressure in demanding environment
- Quick learner, can-do attitude
- General knowledge of IT infrastructure
- Assertive attitude towards other participants of change process – managerial decisions to be made on daily basis
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