Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland, with two Business Centres in Kraków and Łódź hires almost 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
As a Senior Contractor Care Specialist you will provide post placement support to contractors across all resourcing businesses. You will be the first point of escalation for all queries.
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Supporting the team on a daily basis with all general queries
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Following set policies and procedures to ensure consistency and operational excellence (The Business Support Manual)
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Improving and adapting current processes as per client requirements
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Becoming an expert in the processes and systems that impact the contractor including but not limited to, timesheet error, expenses and holiday
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Controlling all data extract reports and deadlines
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Communication and updating sent to the contractors regarding changes in usual process
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Reviewing and analyzing contractor satisfaction survey data
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Managing training and mentoring of the team in line with established standards
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Inducting, developing and coaching new members of the team
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Hold a university degree
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Have min. 2-3 years of experience in the multinational organisation
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Are fluent in English
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Are service and delivery focused
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Are a team player
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Have a keen eye for details and Can Do attitude
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Can work to tight deadlines
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Are self-motivated and able to work autonomously
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Are well organised and methodical
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Are highly responsive with ability to absorb information quickly
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Private medical healthcare and benefit packages
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Friendly work atmosphere
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Workplace in the city centre
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30-minute lunch breaks included in the working hours
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After work activities (football team, volleyball team, charity events, etc.)
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In-house English classes
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Vast variety of trainings provided for you to develop
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Work in an international and multicultural environment