with Swedish
- Good communication skills
- Excellent verbal and written English and Swedish
- Ability to work with minimum of supervision
- Must be self-driven, objective and have the ability to use initiative and tenacity to resolve issues;
- Client focused in the delivery of service, with good client facing skills
- Experience with Windows environments, including Windows 7 & 10, MS Office and Active Directory
- Working knowledge of LAN, WLAN & WAN networks
- General knowledge of Virtual Private Networks
- General knowledge of Citrix environment would be an asset
- Should have good exposure to ITIL processes, ITIL certificate – good to have
This role is to work as part of the Capgemini team providing Desktop Support. The successful candidate will also need to work flexibly as part of the Remote Desktop Support team, dealing with Incidents, Service Requests or Changes as and when required.
The main accountabilities for our Senior Desktop Analyst are:
- Delivering the technical and service desk tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client;
- Meeting various Quality KPIs
- Strict adherance to standard technical processes/practices followed for the corresponding services;
- Ability to understand/follow standard ITIL processes as per the scope of corresponding service;
- Must get each piece of work peer-reviewed/QA’ed thoroughly before the actual delivery;
- Ability to perform peer-reviews for other junior members/new starters within the team in absence of primary peer-reviewer;
- Learning upcoming technologies that could be used going forward for day-to-day delivery (as per the latest trends).
- Ability to work on 24/7 shift pattern set up
- Working in a close-knit team and a friendly atmosphere
- Bonuses, including those for recommending new employees
- A wide range of training and co-financing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling
Capgemini is one of leading global companies offering consulting, IT technologies.
The Cloud is fashionable - everyone’s talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment… we use a number of foreign languages.
