Senior desktop support expert

job description

The Proactive Technology Support Team provides remote technical support to banking clients. To be successful in the role it is critical to have the solid technical skillset, great customer service skills, and a desire to continuous learning of new technology. These skills will be used in a fast-paced, team-oriented and customer service minded environment.

what we offer

• Work for an internal client on a standardized IT environment.
• Self-development capabilities by working mostly with native Microsoft tools.
• Challenging investigations of technology problems - cooperation with Technical Operations or Engineering and Vendors.
• Being part of IT thread remediation taskforces – providing automation and solution deployments.
• Exposure to the automation of IT processes or fixes - identification and validation of technical feasibility.
• Opportunity to self-development of automation and scripting skills (PowerShell).

your tasks

Senior Desktop Support Expert will work on technology escalations and complex incidents escalated by Support Specialists; our team works more on problems than single incidents - root cause identification and remediation. The role will provide exposure to a broad range of cloud migration-related projects activities.

what we expect

• Ability to troubleshoot hardware, software, and networking issues on laptops, desktops, virtual machines.
• In-depth support knowledge of Windows NT, Microsoft Office.
• Working knowledge of Microsoft Management Console.
• Working knowledge of Sysinternal Suite
• Fluent written and spoken English.
• Experience/certification in scripting in PowerShell is welcome but not mandatory.
• Microsoft certification MD-100, MD-101, 70-41*, 70-74* are welcome but not mandatory
• Experience with Service Now or JIRA is welcome but not mandatory