Senior Engineer (Desktop / Fax Solutions)

You have:

• At least 5 years of FAX services experience (can be a combination of hands on implementation/support/design)
• Thorough understanding of FAX protocols, FAX over IP, Ability to perform troubleshooting of transmission failures etc.
• Good knowledge in engineering Fax solutions with Kofax Communications server.
• Experience with Global Enterprise fax solutions, covering design, testing, certification, monitoring and administration.
• Experience with Enterprise Fax integration with Microsoft Exchange, MQ Series, SFTP and other custom applications.
• Engaging with the Enterprise Voice service team , to deliver Fax services over IP (FOIP), SIP trunks and ISDN E1 lines. Knowledge of call routing options in the telephony space a great benefit.
• Other required skills would include; Windows server, basic SQL, Active Directory.
• Some understanding of programming concepts, powershell and scripting skills for automating administrative tasks
• Good report-writing and documentation skills, good verbal communication skills
• Strong troubleshooting ability with extensive hands-on IT support experience, both back-end and user-facing. Able to generate options and recommend solutions which are logical reasonable and realistic.
• Ability to challenge the status quo and to generate new ideas and creative approaches.
• Able to develop and manage clear and realistic action plans to accomplish given objectives.
• Knowledge and experience of MS Exchange Server + Outlook + Sharepoint environments is a PLUS

You are:

• Analytical and logical (you can solve problems like nobody's business)
• Fluent in English, both written and spoken
• Self-motiviated with ability to work individually and as part of a team
• Collaborative nature; willing to share ideas, debate solutions and achieve consensus
• Patient with a desire to drive the service forward and make a difference
• Able to manage time, provide regular status updates and meet firm deadlines