Senior Engineer (Desktop / Fax Solutions)
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Senior Engineer (Desktop / Fax Solutions)
Miejsce pracy: Wroclaw
Nr Ref.: VR-19784
Responsibilites
We're looking for someone like that who can:
- Understand how application and desktop fax technologies like Kofax Communications server work.
- Integrate fax technology into service delivery framework
- Write technical standards to support all integrated products
- Perform root cause analysis on incident and problem tickets (4th level)
- Liaise with vendors to resolve problems
- Analyze service performance
Requirements
You have:
- At least 5 years of FAX services experience (can be a combination of hands on implementation/support/design)
- Thorough understanding of FAX protocols, FAX over IP, Ability to perform troubleshooting of transmission failures etc.
- Good knowledge in engineering Fax solutions with Kofax Communications server.
- Experience with Global Enterprise fax solutions, covering design, testing, certification, monitoring and administration.
- Experience with Enterprise Fax integration with Microsoft Exchange, MQ Series, SFTP and other custom applications.
- Engaging with the Enterprise Voice service team , to deliver Fax services over IP (FOIP), SIP trunks and ISDN E1 lines. Knowledge of call routing options in the telephony space a great benefit.
- Other required skills would include; Windows server, basic SQL, Active Directory.
- Some understanding of programming concepts, powershell and scripting skills for automating administrative tasks
- Good report-writing and documentation skills, good verbal communication skills
- Strong troubleshooting ability with extensive hands-on IT support experience, both back-end and user-facing. Able to generate options and recommend solutions which are logical reasonable and realistic.
- Ability to challenge the status quo and to generate new ideas and creative approaches.
- Able to develop and manage clear and realistic action plans to accomplish given objectives.
- Knowledge and experience of MS Exchange Server + Outlook + Sharepoint environments is a PLUS
You are:
- Analytical and logical (you can solve problems like nobody's business)
- Fluent in English, both written and spoken
- Self-motiviated with ability to work individually and as part of a team
- Collaborative nature; willing to share ideas, debate solutions and achieve consensus
- Patient with a desire to drive the service forward and make a difference
- Able to manage time, provide regular status updates and meet firm deadlines
We offer
You'll be working in the Messaging Engineering team in Wroclaw, committed to designing and delivering a modern, effective and fast developing Unified Communications service.