Senior Field Support Engineer
Miejsce pracy: Wrocław
Nr ref.: JO-1606-333885x
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, dynamic global IT company, we are looking for:
Senior Field Support Engineer
Responsibilities:
- A Field Support Engineer is required to provide 2nd and 3rd level technical support assistance and troubleshooting to all company Professionals. Support will be provided via telephone, email and direct interaction with end users by on-desk or remote support. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization and in general a contribution to the successful use of Information Technology at the Company
Requirements:
- Higher education
- At least 4 years technical knowledge of concepts and principles in respective industry or discipline
- Solid previous technical support experience
- Ability to bring up new technology, ability to learn and utilize with minimal training
- Project management skills
- Knowledge of TCP/IP or communications
- Thorough understanding of Desktop operating systems and all MS-Office applications
- Strong interpersonal skills must be able to interact with personnel in multiple business roles
- Good English verbal and written communication skills
- Experience in Project Management
We Offer:
- Opportunity to work in international environment (prestigious European brand - start-up in Poland)
- Professional Development Programmes
- Very attractive benefit package
- Flexibile working hours and home office, if possible
- Competitive salary
- Challenging projects and diversified work