Infusion unites insight, creativity, and technology to accelerate and transform business for leading companies around the world. From high performance trading systems to next-generation retail environments and beyond, Infusion creates digital experiences and advanced technology solutions that bring our clients' business to new levels. Founded in New York City in 1998, Infusion today is a team of more than 500 people in offices across the globe. Infusion has deep expertise in digital design, emerging and legacy technologies, Web portal development, enterprise solutions and managed services.
Infusion’s expertise extends across the major industries, including retail, financial services, oil and gas, health and life sciences, entertainment, hospitality, education, and public sector.
The IT Operations team provides technical leadership, guidance, and support for our client engagements. The successful IT Operations Technician candidate will have a proven history of implementing, documenting, and supporting IT Infrastructure, using industry best practices, across a range of technologies (eg. Windows Server, SQL, ADFS, IIS, SharePoint Server, Linux, and Apache).
- Provide expertise for IT infrastructure and related services in accordance with contractually established term and conditions as well as established standards
- Provides technical input, solutions, and recommendations for client requests
- Work with Service Desk to ensure client incidents and requests are resolved in accordance with client contractual SLAs
- Monitor service delivery compliance to quality standards as well as client and internal business requirements
- Develop documentation on client infrastructure to provide to client Service Manager and Service Desk team
- Provide IT infrastructure lifecycle technical support, including planning, installation, on-going management/monitoring and troubleshooting following operational policies & processes compliant with industry standards (ITIL)
- Ensure client hosted environment, website, and overall infrastructure uptime is maintained
- 5+ years’ experience working in an IT role, with 3+ years implementing and supporting IT infrastructure
- Advanced knowledge in infrastructure technologies including (but not limited to):
- Windows Server
- Windows Azure/Cloud Services
- SQL
- IIS
- SharePoint
- Hyper-V/VMWare
- Active Directory
- Linux
- Apache
- Enterprise data protection
- IPv4 and IPv6 TCP/IP architecture
- Firewall technologies
- Windows Powershell
- Experience in documenting solutions, builds and processes including creating Network Infrastructure diagrams
- Proven ability to create, implement, and enforce IT best practices and support policies
- Highly developed problem solving skills
- Communication skills (written and verbal) with attention to detail
- Ability to handle most unique situations, multiple assignments and manage priorities
- Strong commitment to ongoing professional development and industry certification
- A post-secondary diploma or degree in IT or Computer-related studies
- Microsoft certification MCP or MCSE is preferred
- ITIL qualification would be an asset
