Senior IT Support Analyst

Do you have a knack for technology? Are you at your best when supporting others? We're looking for someone like that to:

• Act as a focal point of contact between the business stream and the GTIS Service Delivery teams.
• Create, manage and monitoring the following requests types: server install, move, upgrade, decommission and storage change.
• Builds a relationship with the Business Streams to understand their priorities.
• Communicate to the Service Delivery teams the business demand and escalates issues that would prevent delivery.
• Manage priority and project related requests to the agreed timescales with regular reporting and updates.
• Produce weekly reports on request status highlighting issues preventing delivery.
• Suggest enhancement changes to the tools, workflow, processes and reporting.
• Investigate issues/ bugs found within the service request workflow
• Assist in reconciliation efforts to manage the local hardware inventory
• Manage internal projects.