Senior IT Support Analyst
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Senior IT Support Analyst
Miejsce pracy: Krakow
Nr Ref.: VR-39617
Responsibilites
Do you have a knack for technology? Are you at your best when supporting others? We're looking for someone like that to:
- Act as a focal point of contact between the business stream and the GTIS Service Delivery teams.
- Create, manage and monitoring the following requests types: server install, move, upgrade, decommission and storage change.
- Builds a relationship with the Business Streams to understand their priorities.
- Communicate to the Service Delivery teams the business demand and escalates issues that would prevent delivery.
- Manage priority and project related requests to the agreed timescales with regular reporting and updates.
- Produce weekly reports on request status highlighting issues preventing delivery.
- Suggest enhancement changes to the tools, workflow, processes and reporting.
- Investigate issues/ bugs found within the service request workflow
- Assist in reconciliation efforts to manage the local hardware inventory
- Manage internal projects.
We offer
You will be working in the Compute Fulfillment team in Krakow. We are a global team responsible to provide oversight and technical support for server implementations across business streams. The main region you're going to be responsible for is CH/EMEA, but there can also be global projects.