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Senior IT Support Engineer
Amazon Fulfillment Poland sp. z o.o.
starszy specjalista (senior)
76 dni temu

Career Opportunities
at Amazon

Senior IT Support Engineer
Miejsce pracy: Łódź
nr. ref.: 2118301


At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Amazon, has an immediate opening for an IT Engineer in one of our Fulfillment Centers. Fulfilment Centers throughout Poland handle millions of items from tens of thousands of vendors, and ships them across the globe each day. The successful candidate will ‘know how things work’ in his/her areas of responsibility and keep changes under control. You will build and operate infrastructure environments and will provide critical input to ensure that the platform is designed with operability in mind. You will make sure that all work around infrastructure moves forward successfully. As no two days are the same in Amazon you will thrive on changes and embrace ambiguity.

Since we believe that diversity improves teams, we are looking for people of different gender and age and with different background and experience.

Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making History.

What makes this team a great place to work?

  • Day 1 opportunity – You will be joining a team that is responsible to what happens after the customer clicks “buy”.
  • Opportunities for growth – You will have the opportunity to manage build & deploy projects, involved in the pre-delivery of the environment and ensure that continuous improvement and innovation is at the forefront of what we do.
  • Scale New Heights – With the fast pace growth of our fulfillment network, you will be working on challenging and complex problems to help us scale and grow the service to meet our customer demands.

What will you do?

  • Use technical knowledge and specialized skills to support, build, implement and improve technology solutions;
  • Able to troubleshoot difficult problems without SOPs;
  • Plan and coordinate CMs that may impact multiple systems and locations;
  • Able to run a CM without a template;
  • Able to determine when to manage issues oneself and when to escalate;
  • Management of large projects that may span multiple locations in a single region;
  • Able to audit the quality of work performed and provide constructive feedback;
  • Drive timely decisions, identify and mitigate risks and communicate status to stakeholders;
  • Automate tasks, create/improve small tools and increase efficiency;
  • Create, review and optimize SOPs and user documentation;
  • Make appropriate trade-offs for team time available vs. solution quality vs. support volumes;
  • May act as leader (proxy, on site build leader);
  • Play a part in hiring, coaching and mentoring of others.
  • You provide advanced leadership capabilities, interpersonal communication skills, ability to think critically and quickly;
  • You are dominant in complex problems solving in a fast-paced Information Technology environment;
  • You are willing to learn how to identify problems and work backwards to solve them by understanding root causes, proposing possible options, making recommendations, and implementing solutions;
  • You are able to demonstrated project management capability, produce reports covering metrics and work performed;
  • You have experience with IT support by implementing proven techniques that both resolve issues and increase customer satisfaction;
  • You have wide understanding the foundations of networking (commonly used network devices, such as NICs, hubs, switches, and routers);
  • You have good written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience;
  • You have curious mind-set that always question: what we can do better.


  • 4+ years IT systems or relevant experience
  • Industry certifications such as Cisco (CCNA, CCNP), CompTIA (A +, Linux +, Network +), LPIC-1, LPIC-2, Juniper, AWS
  • Linux command line using the Bash shell, understanding of volumes and partitions, RAID, and Linux file systems
  • Advanced knowledge of network infrastructure - virtual local area network (VLAN), Dynamic Host Configuration Protocol (DHCP), relay agent, point-to-point serial link, dynamic routing protocols, Open Shortest Path First (OSPF) protocol, TCP/IP
  • Experience with Wireless Local Area Networks (WLAN / Wi-Fi)
  • Wide area networks (WANs) foundations
  • Advanced understanding of server architecture (Windows Server, Linux Server)
  • Experience with project leading and cooperation with external entities
  • Incident Management - High Severity events handling
  • Experience with the Correction of Errors (COE) process to improve the overall quality of the systems
  • Experience in deployment and ability to work with 3rd party vendors
  • Some proficiency with at least one programming/scripting languages

Please note you are not required to meet all of the above-mentioned expectations, any combination is welcome! (The more the better, of course).

In addition we expect fluency in English, open mind, willingness to learn new skills and respect for the team spirit.

Valid driving license and flexibility to work and travel outside of your designated location.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

Składając CV i aplikację, upoważniasz firmę Amazon do przesyłania i przechowywania Twoich danych w globalnej bazie danych rekrutacji grupy Amazon oraz do ich udostępniania w celu oceny Twoich kwalifikacji pod kątem tej lub innej oferty pracy.


Amazon Fulfillment Poland sp. z o.o.

Dlaczego warto?

Amazon działa w Polsce od 2014 roku. W 2021 roku Amerykańska Izba Handlowa w Polsce ogłosiła, że Amazon jest największym amerykańskim pracodawcą w naszym kraju. Z kolei w 2022 roku Amazon Fulfillment Poland został wyróżniony prestiżowym certyfikatem Top Employer 2022, potwierdzającym zaangażowanie wzgledem warunków i jakości pracy oraz rozwoju zawodowego pracowników centrów logistycznych. Tytuł ten jest również dowodem wysokich standardów i dobrych praktyk HR.

Proces rekrutacji

Krok Aplikacja online
Krok Wstępna rozmowa telefoniczna
Krok Rozmowa kwalifikacyjna

Opinie o pracodawcy

Jakub Styrnol

Reliability Maintenance Engineering Technician

Po 12 latach pracy w Saint-Gobain (głównie za namową żony) postanowiłem opuścić swoją strefę komfortu. Słyszałem dużo dobrego o pracy w utrzymaniu ruchu w Amazonie i spróbowałem. Od pierwszych dni jestem pod ogromnym wrażeniem organizacji pracy, która bywa czasem kłopotliwa, ale jest zawsze nakierowana na bezpieczeństwo moje i kolegów. Nie zdarzyło się jeszcze żeby brakowało jakichś narzędzi do pracy. System w jakim pracuję jest więcej niż zadowalający. Ze strony przełożonych zawsze mogę liczyć na pomoc czy to związaną z pracą czy czasem po za nią.


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