Accenture is a global management consulting, technology services and outsourcing company, with approximately 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30 billion for the fiscal year ended Aug. 31, 2014. Its home page is http://www.accenture.com/.
Accenture Operations is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Job Description:
- Assist the team leads in coordinating, allocating and distribution work between the teams. Taking responsibility for the on time delivery from the team
- Assist in the co-ordination of process optimization projects
- Validate the orders and remove errors where possible
- Work with logistic and area managers to organize order expedites
- Liaise with Factories & Customer Availability Manager to confirm product availability to the customer
- Respond in a timely manner to all queries from the customers
- Pull Open Order Reports, review and execute delivery orders accurately and on time
- Provide end to end Query management, order entry and transactional activities and serve as the interface between Customers with regard to operations communications.
- Utilize agreed upon query management system to track all customer queries and transactional activities.
- Provides proactive information to Customers.
- Manages Customer queries over the phone, by fax and by e-mail. Where possible Customer Service Representative will resolve issue over phone with client
- Where necessary, escalate queries for resolution to the client
- Ability to collaborate across many different groups and communicate with multiple key stakeholders of all levels
- Shall produce standard and ad hoc reports as required.
- Troubleshoot, diagnose and solve issues that arise, and escalate if necessary.
Minimum Requirements
- ~2-3 year of experience in Customer Service/Order Management/Supply Chain
- Experience of working in a business project environment
- BPO/SSC experience with a work allocation role would be an advantage
- Experience with SAP or comparable ERP system
Professional Skills
- Very good knowledge of Polish
- Very good knowledge of English
- Strong communication/organizational skills including client facing situations
- Self-motivation
- Results & detail oriented
- Excellent MS Office skills (especially Excel)
- Opportunity to work for the most recognized brands in the world
- Attractive salary
- Online and classroom trainings (CIMA training /certificate for qualified employees)
- Notable discount for the language courses
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Accelerate runners club and the participation in various employee initiatives
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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