Senior Operations Manager

For our Client – one of the global leaders of outsourcing and technology – we are currently looking for a candidate, possessing strong managerial experience

Responsibilities:

• Implementing the best practices, operational processes, cost reduction and resource utilization
• Ensuring efficient delivery, effective improvements and satisfaction of customers
• Ensuring the delivered service fulfils expectations of the customer and the service metrics, closely monitoring operational Key Performance Indicators
• Developing and coaching of resources in long-term perspective in order to achieve business targets and objectives, according to service agreements
• Close cooperation with Delivery teams / Service Managers
• Providing complex reporting of KPI in regular manner to Senior Management in Business / Delivery Units
• Building and maintaining strong and long-term relationships with internal and external clients and key delivery partners by holding regular meetings, listening to their needs and concerns, discussing service alignments

Requirements:

• Experience in managerial role within SSC, strong skills in project management
• Able of developing and working in well-defined and structured procedures and processes
• Experience of involving in pre-sales, due-diligence and transitions projects
• Excellent communication skills, cultural sensitivity
• Readiness to travel across Europe or further (occasionally)

We offer:

• Possibilities of development within professional, multinational environment
• Competitive salary
• Attractive benefits package including: medical care, life insurance, sports card, language courses allowance, pre-paid cards / vouchers