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Senior Operations Manager

Foundever
Warszawa
kierownik/koordynator / menedżer
pełny etat
umowa o pracę
praca stacjonarna
18 dni temu

Join our team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team! 

Senior Operations Manager
Location: Warsaw

Your daily tasks:
  • Lead teams to meet and exceed business objectives; 
  • Line management responsibility for coaches/Team Managers;
  • Supervisory responsibility for multiple teams with more than one client; 
  • Management of any client escalations related to the Operational team's performance;  
  • Ensure GOS metrics are consistently achieved.
What do we expect from you?
  • Language: Proficiency in English (C1) and Polish (B2);
  • Experience: : 5+ years of relevant experience in team management of 100+ employees;
  • Technology: Knowledge of MS Office and developed computer skills;  
  • Personal skills: Strong leadership skills with ability to manage multiple teams
Advantages will be:
  • Demonstrated knowledge of contact center operations and customer support;
  • Independence AND ability to work with minimal supervision;
  • Supervisory skills (including tools, processes and system knowledge); 
  • Demonstrated ability to analyze processes, enact change, think operationally and strategically;  
  • Soft skills.
Working Conditions
  • Type of contract employment contract;
  • Basic salary + bonuses;
  • Work Environment is in our new office in Warsaw.
What else should you know
  • Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
  • We offer private Medicover insurance;
  • Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
  • Professional development through training and cross-location cooperation at the international level. 
Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

 
When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Foundever for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicant's agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.
 

Poznaj

Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.