Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.
Our website: http://kariera.sbdinc.pl/
For our Warsaw office, we’re currently looking for:
Senior Service Desk Analyst with English – L2
Miejsce pracy: Warszawa
Goal: to provide support and technical advice to Stanley Black&Decker end users globally.
Work time: 2 shifts: [8:00 to 16:00] and [14:00 to 22:00] (Monday to Friday).
Internal job title is Senior Operations Analyst.
Responsibilities:
- Remote IT support for internal end-users located globally (Americas, Europe & Middle East & Africa, Asia & Pacific)
- Resolving level 2 end-user issues or escalate to relevant assignment groups as appropriate
- Work in a shift system to provide coverage between 8am and 10pm CET
- Document and work in accordance with standard operating procedures and service level objectives
- Participation and representation of the Global Service Desk in acquisitions and IT projects
- Proactively search for potential problems in the environment and participate in their resolution
Requirements:
- Complete fluency in English is essential
- BSc degree in an Information Technology field
- At least 3 years of prior experience in an end-user / helpdesk support environment
- Problem Management experience, incident identification and prevention – a must have
- Excellent knowledge of Windows 7/10 operating systems and administrative tools including registry manager, event viewer, services
- Experience supporting Microsoft Office 2013/2016 and administering Office 365
- Good understanding of Active Directory, experience administering user and computer objects
- Powershell scripting and automation
- Basic understanding of group policies, logon scripts, DFS
- Basic understanding of IT Security concepts and best practices
- Able to interact well with others and possess a clear understanding of customer service and support
- Excellent troubleshooting and problem-solving ability
- Able to multitask and prioritise workload
- Willingness to learn new technologies and processes
We offer:
- Attractive development / training programs (IT & soft skills)
- An opportunity to further develop your English language skills
- Equipment: laptop with dual 22” monitors
- New office near Rondo Daszyńskiego, within 10 meters of the underground station
- Labor law contract
- Co-funding of additional benefits (medical care, Multibenefit or Edenred cards)
