Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
(Senior) Service Management Consultant
Place of work: Kraków
Ref. no SMC/KRK
Job description
- Sales support activities for the Service Integration and Management
- Support presales activities
- Develop solutions and responses to RfX documents
- Identify new business opportunities
- Service Management Transition and Transformation projects
- Build and transition Service Management and Service Integration solutions
- Negotiate contracts, SLAs and OLAs with clients and third-parties
- Provide ‘Early Life Support’ - delivering Service Management and Service Integration services for a period of time after ‘Go-live’ and handing over support to the future delivery teams.
- Service Management Remediation projects
- Assisting Delivery teams to rectify issues and improve service delivered to the customers.
- 25% of worktime spent at the office in Kraków/Katowice
- Travelling to clients’ locations in EU 50-75%
Communication skills
- Communicate with co-workers, peers, and management through written and verbal communication
- Communicate with customers, internal departments, and other outside parties in a professional manner
- Demonstrate experience in communicating across all levels of an organization, at the most senior levels
- Possess and present customer service attitude
Minimum qualifications
- 2+ years of hands on experience in IT Service Management design, transition or operations
- Sound understanding of IT Service Management concepts underpinned by formal ITIL certification ITIL V3 Foundation Certificate - as a must
- Deep expertise in one or more of the Service Management subjects
- Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
- Use of Service Management Tools (Remedy, ITSM, Atrium, CMDB concepts and other widely used systems of this type)
- Use of industry recognized technologies in order to facilitate work environment
- Excellent command of English language
- Knowledge of Service Now is a must
Preferred qualifications
- ITIL Expert certification
- Related certifications: Cobit, Six Sigma/LEAN, PMP, Prince2, CISA, ISO, etc.
What we offer
- Working remotely from home
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
