Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
(Senior) Service Management Consultant
Place of work: Kraków
Ref. no SMC/KRK
Job description
- Sales support activities for the Service Integration and Management
- Support presales activities
- Develop solutions and responses to RfX documents
- Identify new business opportunities
- Service Management Transition and Transformation projects
- Build and transition Service Management and Service Integration solutions
- Negotiate contracts, SLAs and OLAs with clients and third-parties
- Provide ‘Early Life Support’ - delivering Service Management and Service Integration services for a period of time after ‘Go-live’ and handing over support to the future delivery teams.
- Service Management Remediation projects
- Assisting Delivery teams to rectify issues and improve service delivered to the customers.
- 25% of worktime spent at the office in Kraków/Katowice
- Travelling to clients’ locations in EU 50-75%
Communication skills
- Communicate with co-workers, peers, and management through written and verbal communication
- Communicate with customers, internal departments, and other outside parties in a professional manner
- Demonstrate experience in communicating across all levels of an organization, at the most senior levels
- Possess and present customer service attitude
Minimum qualifications
- 2+ years of hands on experience in IT Service Management design, transition or operations
- Sound understanding of IT Service Management concepts underpinned by formal ITIL certification ITIL V3 Foundation Certificate - as a must
- Deep expertise in one or more of the Service Management subjects
- Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
- Use of Service Management Tools (Remedy, ITSM, Atrium, CMDB concepts and other widely used systems of this type)
- Use of industry recognized technologies in order to facilitate work environment
- Excellent command of English language
- Knowledge of Service Now is a must
Preferred qualifications
- ITIL Expert certification
- Related certifications: Cobit, Six Sigma/LEAN, PMP, Prince2, CISA, ISO, etc.
What do we offer?
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
