Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
The Technical Support Organization (TSO) supports a global customer base for advanced digital communications systems.
These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications. MOTOTRBO Solution offers a portfolio of digital radios, infrastructure and applications which enables voice and data communications that allows our customers to instantly communicate, ease decision-making and provide seamless coordination in even the harshest of environments.
Job Description
- Provide level 3 technical support to our Global MOTOTRBO Solution customers
- Develop a high level of understanding of MOTOTRBO solutions to be able to support external and internal customers in the resolution of technical issues
- The role is highly varied with main emphasis on the resolution of service requests in terms of restoration of service impacting Incidents, Root causing Problems or fulfilling Technical Requests in the most timely manner. In order to achieve this you act as the primary interface to communicate with, and coordinate the customer, Motorola Solutions field and development engineering teams
- Use Motorola Solutions owned MOTOTRBO support systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future solutions advancements
- The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely
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A minimum of 3 years experience in a high technology network, systems administration position, specializing in communications systems and technology
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Excellent verbal and written communications skills in English
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Bachelor’s or Master’s degree or equivalent
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Must have strong organizational skills and the ability to handle multiple tasks
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Attention to detail
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Excellent ability to characterize and solve technical issues, collaborate, and make recommendations
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Strong analytical skills
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Knowledge of ITIL
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Ability to work both efficiently and effectively within an international team/organization
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Able to work independently with minimum supervision.
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Ability to diligently follow ITIL based process
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Ability to work an evening shift 3pm to 11pm Monday to Friday