A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.
The Senior Workday Integration Analyst position is a part of the Global Workday organization and is responsible for ongoing technical support specific to PwC’s Workday post-implementation.
The role
- Maintain integrations between business systems including resolving users’ issues
- Contribute to change management process including functional requirements identification and validation
- Create and deliver appropriate system support documentation and knowledge articles
Area of responsibility
- Investigate and analyze technical incidents received from L1 and identify if root cause is data, configuration, or technical issue
- Perform impact analysis and recommend solution for issues on Workday custom integrations
- Recognize patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact
- Provide ad-hoc data extracts and integration runs to territory business partners on demand
- Engage and coordinate with the vendor, when required
- Collaborate effectively with Workday L2 and L3 specialists across modules or business areas
- Raise tickets to appropriate group when work is out of scope of Workday Technical Team's supported area or application
- Invoke escalation processes; involve multiple resolver groups, as needed
- Peer review of teammates' solutions and deliverables
Candidate profile
- At least Bachelor, or Engineering degree in Technology or a related field
- At least 1 year experience as a Workday integration analyst, or as integration/system analyst of another ERP class system
- Experience in other Workday modules will be an advantage
- Previous experience working with web services
- Ability to work with XML, JSON files
- Ability to quickly and effectively prioritize multiple requests
- Excellent communication and analytical skills
- Ability to work independently, as well as part of a team
- Strong customer oriented personality coupled with the ability to mitigate problems and deliver solutions on the expected level
- Fluent English