Service Administration & Dispatch Specialist (m/f)

Functional Area: Technical Service
Employment Type: Regular Full-Time
Duration: unlimited

Position Description

• Administration of Service related orders including quoting and invoicing of interventions, spare parts and products;
• Documentation in different systems used according to SOP’s;
• Communication with external customers;
• Communication with internal customers from other QIAGEN-departments;
• Sell and support selling service agreements and service products;
• Co-ordination of QIAGEN’s European Team of Field Service Specialists for onsite visits compliant to Service Agreement.

Position Requirements

• Experience with customer relationship software (Salesforce);
• Experience with standard computer software (MS Office);
• Experience in scheduling and dispatching of field based personnel;
• Experience with SAP would be an advantage (SD Module);
• Fluent English in reading and writing and good German skills;
• Any other European language would be a plus especially Dutch or a Nordic.

Personal Requirements

• Willingness and experience to provide service and solutions to the highest standards;
• Highly motivated and constantly willing to learn new things;
• Excellent communication skills;
• Very good team player.

We Offer

• Possibility to develop in an international company;
• Modern and comfortable office in Sky Tower;
• Attractive benefits package;
• Language classes;
• Private medical care;
• Friendly atmosphere.