QIAGEN is one of the world’s leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference!
Service Administration & Dispatch Specialist (m/f)
Functional Area: Technical Service
Employment Type: Regular Full-Time
Duration: unlimited
Position Description
- Administration of Service related orders including quoting and invoicing of interventions, spare parts and products;
- Documentation in different systems used according to SOP’s;
- Communication with external customers;
- Communication with internal customers from other QIAGEN-departments;
- Sell and support selling service agreements and service products;
- Co-ordination of QIAGEN’s European Team of Field Service Specialists for onsite visits compliant to Service Agreement.
Position Requirements
- Experience with customer relationship software (Salesforce);
- Experience with standard computer software (MS Office);
- Experience in scheduling and dispatching of field based personnel;
- Experience with SAP would be an advantage (SD Module);
- Fluent English in reading and writing and good German skills;
- Any other European language would be a plus especially Dutch or a Nordic.
Personal Requirements
- Willingness and experience to provide service and solutions to the highest standards;
- Highly motivated and constantly willing to learn new things;
- Excellent communication skills;
- Very good team player.
We Offer
- Possibility to develop in an international company;
- Modern and comfortable office in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Friendly atmosphere.
