Service and Sales Team Lead

Requirements:

• Fluency in English, with another European language being an asset
• Strong leadership skills
• Experience in Team Leader’s / Supervisor’s role preferably in a Contact Centre environment
• Excellent communication skills and passion for customer service and sales
• Decision making skills and ability to take ownership by taking actions and deliv ering results
• Open mind and eagerness to continually develop
• A passion for providing the world’s best customer service for each and every customer
• Knowledge of airline systems and operations will be an advantage but not essential
• Solid computer skills
• Sound mathematical and problem solving skills
• Good sense of personal accountability
• A drive to recognize sales opportunities and capitalize on them

Responsibilities:

We offer:

• The opportunity to travel the world with great travel benefits
• Comprehensive training and access to the latest technology to ensure success in your role
• Attractive package of social benefits
• Great work environment on the top floor of Krakow’s newest building, right in the heart of town
• Career growth with the world’s leading airline and its parent group, the Swire Group
• Flexible shifts adjusted to your lifestyle
• Permanent employment opportunities