For our Client, an international leader in aviation industry we are looking for:
Service and Sales Team Leader
Kraków
Nr ref.: 5322
Requirements:
- Fluency in English, with another European language being an asset
- Strong leadership skills
- Experience in Team Leader’s / Supervisor’s role preferably in a Contact Centre environment
- Excellent communication skills and passion for customer service and sales
- Decision making skills and ability to take ownership by taking actions and delivering results
- Open mind and eagerness to continually develop
- A passion for providing the world’s best customer service for each and every customer
- Knowledge of airline systems and operations will be an advantage but not essential
- Solid computer skills
- Sound mathematical and problem solving skills
- Good sense of personal accountability
- A drive to recognize sales opportunities and capitalize on them
Responsibilities:
Performance Management
- In conjunction with Contact Centre Manager setting individual and team targets and objectives Conducting regular performance review with the team members
- Analyzing data to assist in identifying areas for improvement and training needs
- Holding regular team and individual meetings
- Generating and maintain necessary reports as requested
- Actively participating in the quality assurance process
Leadership
- Maintaining team and individual motivation
- Encouraging respect and open communication, promote company values through own attitude and exemplary behavior
- Coaching team members, provide rounded feedback and share best practices
- Taking responsibility for self-ongoing development and growth of expertise
Administration
- Ensuring proper administration of staff documents as necessary and as advised by HR and Contact Centre Manager
We offer:
- The opportunity to travel the world with great travel benefits
- Comprehensive training and access to the latest technology to ensure success in your role
- Attractive package of social benefits
- Great work environment on the top floor of Krakow’s newest building, right in the heart of town
- Career growth with the world’s leading airline and its parent group, the Swire Group
- Flexible shifts adjusted to your lifestyle
- Permanent employment opportunities