There is an opportunity to become part of SACM Team in Service Management Group. In this role you will be responsible for ADDM L2 support and Waterfall maintenance and reporting.

Shifts working hours: Monday- Friday  8:00 AM-4:00 PM EST (2:00 PM - 10:00 PM Central European Time)

• Experienced ADDM specialist - ADDM architect level and strong operational experience is required


• Experience with SQL queries against databases; SQL scripting skills would be an advantage


• Understanding of technologies used in large organizations to deliver IT services, specifically data management-wise


• Able to write reports, conduct meetings and perform investigative work;


• Understanding of how Business processes are supported by technology;


• Good analytical skills and attention to detail


• Flexibility and thinking out of the box 


• Understanding of/experience in Service Management processes and ITIL  ( ITIL certificate would be an asset )


• Experience in/knowledge of ServiceNow tool 


• Fluent English, written and verbal

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)


• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.