...there is a company producing billions of insulin pen needles every year to help the world’s 200 million people with diabetes improve the way they live?
|
BD, a leading global medical technology company that makes and sells medical devices, instrumented systems and reagents, is dedicated to improving people’s health throughout the world. BD is focused on improving drug therapy, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. For more information, please visit our website www.bd.com.
Service Customer Representative
Miejsce pracy: Wrocław
Nr Ref.: CSR/06/2012
who as a member of Customer Service Compliant team will be responsible for receiving, registering and following customer’s service complaints in line with a standardized, high performing servicing process, building a strong relationship with internal compliant management stakeholders. |
Our expectations towards candidates:
- Fluent English and Polish, in addition to one of the following languages: French, German, Spanish, Italian, Flemish, Norwegian, Finish, Swedish,
- Experience in a Customer Facing environment is a plus,
- Experience in complaint management environment or inbound call center,
- Degree level required,
- Strong customer focus,
- Excellent communication skills,
- Feels at ease with extensive work over the phone,
- Action oriented, able to handle large volumes of work efficiently, acts timely and appropriately on issues;
- Continuously strives to improve, quickly learns, can efficiently cope with change and versatility;
- Punctuality, flexibility and a sense of urgency;
- General computer skills (MS Office, Lotus Notes, etc)
BD offers:
- Contract of employment for an indefinite period of time (after 3-month of the probation period),
- Competitive compensation and motivation system,
- Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport / entertainment bonus),
- Unique experience in participating in start-up and opportunity for professional growth,
- Challenging and rewarding work with a dynamic, international team
- Occasional travel within Europe
