Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Manages recruitment service delivery for internal clients (Capgemini entities) within the designated country clusters, including Poland, Germany, France, the Netherlands, Sweden (additional countries and scope to be added in the future). Oversees daily operations and finance. Manages complex operational issues and ensures that operations are run according to budget. Provides the clients with high quality service. Focuses on developing expertise and experience within the team. Effectively collaborates with other teams within engagement, service line and global practice. Develops teams and employees, promotes team work and provides employees with coaching and leader’s support. Proactively contributes to sales process.
- Ensures that all deliverables for the project are created, approved and updated on ongoing manner
- Ensures that all targets and deadlines described in KPIs and SLAs are met according to client’s expectations and contract terms
- Assigns priorities for operations and services delivered to the client
- Assures sufficient resources to perform operations for the client for transition and delivery phases
- Accurately forecasts and manages costs and profitability for the project
- Leads and motivates multi functional teams in a complex environment
- Plays a role model to influence other individuals behavior and professional development
- Encourages co-operative team-working across the business
- Manages turnover and recruitment processes for the project
- Takes care of quality improvements
- Defines, creates and leverages opportunities to increase the scope of provided services
- Effectively cooperates with sales and transition teams
- Related business experience in global environment
- Solid experience in HR with focus on recruitment
- Excellent client facing skills
- Impact & influence skills
- Change management skills
- Able to work on multiple tasks in demanding, target-oriented environment
- Ability to motivate, energize and lead the team
- Fluency in English
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
