Service Delivery Manager

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client, dynamic global IT company, we are looking for: Service Delivery Manager 

Location: Wroclaw 

Job Description:

• Interfacing with key client stakeholders and take end-to-end responsibility for a transition/service contract                        
• Building and leveraging on long term relation with the client
• Ensuring that all the targeted KPIs and SLAs are met in line with the client’s expectations as well as the contract
• Working closely with our Program Manager and Partner
• Taking complete responsibility for people and their performance during transition and later steady state. Additionally applying a coaching model which is a part of our learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued
• Ensuring optimization of IT service processes and structures to increase their effectiveness and efficiency. Moreover driving the continual service improvement process by developing methods, tools, knowledge and accelerators based on ITIL framework
• Cooperating with our global service delivery and transition centers of excellence.

Requirements:

• Masters degree preferably in area of IT technologies                                                                                                              
• 5+ years of profound work experience in a large multinational environment, ideally in the area of IT Service Management or IT Strategy (Service Delivery or Transition Manager role)
• Solid working knowledge and experience with ITIL (certifications would be an advantage)
• Broad technical knowledge of technologies used in service delivery
• Willingness to travel across Europe
• Excellent command of both English and Polish (German would be an advantage)
• Strong interpersonal skills and excellent communication style

Our client offers:

• Competitive salary;

• Private medical care;

• Social package;

• Possibility to learn new technologies;

• Interesting projects in dynamic environment.