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Service Delivery Manager

COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Wrocław
praca stacjonarna
2991 dni temu

Cognizant is an American multinational company providing information technology, consulting, and business process outsourcing services. It dedicates itself to help the world's leading companies build stronger businesses. Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise. With over 100 development and delivery centers worldwide Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. We ensure that we can lead our clients and our own business toward new horizons of productivity, growth and value.

For more information please visit www.cognizant.com

Service Delivery Manager
Job location: Wrocław, Poland

 

 

 

Responsibilities:
  • Single POC for client & Cognizant Management.
  • Drive  service delivery from Poland
  • Ensures compliance with all company policies
  • Oversee and review activities performed by all the process out of Poland
  • Manage the day-to-day activities of the team
  • Monitor training requirement of the team and ensure SLA adherence
These are the skills and the professional experience you are required to have to apply for this job:
  • Experience in AR area of 5-7 years
  • Good written communication skills preferred
  • Ability to build and maintain effective customer/client relationships
  • Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
  • Good time management, prioritization skills and ability to work without close supervision and under pressure.
  • Good understanding of working with US customers/ B2B customers, across all customer groups including very small businesses
  • Experience of BPO essential
We offer:
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Pleasant and inspiring working atmosphere.
  • Professional development and clear career path.
  • Training & development opportunities.
  • Competitive salary with cafeteria benefits.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.
 

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Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.