CORE Services operates on the market since 2010, we provide services to the largest institutions from the banking and financial sector, automotive, media industry, IT companies as well as dynamically developing software houses.
Currently, for our client we are looking for:
Service Delivery Manager
Miejsce pracy: Wrocław
or Remote
Key Tasks and Responsibilities:
- Keeping high quality level of solution covered
- Tracking service metrics, managing budgets, supporting issues troubleshooting and interaction between teams involved.
- Manager leads the service delivery team, manages conflicts and ensures the team's processes and tasks are carried out efficiently.
- He as well builds partnerships and liaise with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- SDM Is responsible for the overview of the operating model definition and constantly seeks for improvements and refinements possible.
Knowledge and Experience:
- 5+ years' experience in IT service management role (SLAs, escalation management, contract management, etc.) in complex large scale environment including mix of on-premises and cloud solutions preferably in Finance and Banking sector.
- Prior experience in developing and implementing new IT services, leading teams and working groups.
- Good understanding of technology solutions and services such as networks, operating systems, infrastructure components, SaaS solutions and applications: MS SQL / Oracle databases, message bus.
- Strong service delivery focus and ability to continuously improve the delivery processes and team coaching.
- Preferred ITIL Foundation certified.
- Have good communication and presentation skills, strong analytical and managerial skills.
- Fluent in English (written and spoken) (must have).
- German is a strong plus (nice to have)
We offer:
- Long-term cooperation.
- Attractive salary (based on your professional experience and technical skills).
- Employment based on a contract B2B.
- Private healthcare (LuxMed, Medicover).