Kraków
Qualifications:
- Graduate with 10+ years of experience managing process design and improvement initiatives for global customer-centric processes preferably managing online advertising or content management operations
- Strong verbal & written communication skills with excellent multitasking and analytical skills
- Able to provide critical thought to leadership, design and lead champion-challenger experiments
- Expected to work independently with minimal supervision with attention to detail, proactively communicate issues and seek inputs for remedies.
- Hands-on knowledge of Content, AdCreation process or Online Advertising across Search and Display
Key Responsibilities:
- The individual will be responsible for managing operations for a 45 member team of AdCreation and Optimisation experts within Cognizant for one of it’s global clients
- This position will straddle the responsibilities of Operational Leadership, Process improvement, Client Management, Design of Experiments and Data analytics
- Developing strong relationships with key client stakeholders, supporting them through various strategic initiatives and providing incisive insights to develop those programs to fruition
- Identifies improvement areas and implementing solutions to prevent errors and improving productivity
- Providing coaching and mentoring to team leaders, SME’s, QA’s and agents to motivate them to elevate their performance and in planning their career growth trajectory
- Identify, prepare and track suitable metrics, determine trends and utilise them to develop solutions that provide improvement in efficiency and effectiveness of the delivery teams
- Meet aggressive client schedules and timelines while maintaining the highest bar of quality and a focus on exceeding customer expectations
- Manage multiple cross-functional projects straddling IT/ Process Design/ HR /Hiring /Product / Engineering to develop solutions aimed at improving process capabilities, improving efficiency and throughput as well as evangelising approaches for delivering breakthrough results
We offer:
- The pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
- Professional development and clear career path
- State-of-the-art office facilities in a convenient location in Cracow
- Training & development opportunities
- Competitive salary with cafeteria benefits
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.