As a Service Delivery Manager, you will be responsible for managing a global team of Webmasters Analysts,
Subject Matter Experts (SMEs) and Team Leaders. We are looking for a person with strong understanding of
online & digital marketing. This person should have good understanding on working with targets, meeting/exceeding client expectations and building rapport skills - ability to communicate effectively
with senior management. In this role you will work closely with internal staffing clients - ability to communicate complex analytics in a structured and clear manner.
- Take complete ownership and accountability for delivery of operational metrics including CSAT, SLAs and Capacity utilization for your teams.
- Manage service delivery team and project budget in the cost-efficient manner.
- Devise daily, weekly, monthly, quarterly strategies to meet client SLA targets and expectations.
- Develop new ideas and strategies to maintain or improve on the quality-of-service delivery.
- Ensure high quality of delivery and performance by monitoring progress towards goals from the entire team including Team Lead, QA, Trainers, SMEs and other Support Teams.
- Engage the team and ensure a cohesive and collaborative work environment by motivating, inspiring and coaching overheads.
- Oversee project training and development initiatives to ensure that employees personal and organizational skills, knowledge and abilities are constantly enhanced.
- Ensure bench strength and attrition are under control and do not impact operational excellence.
- Bachelor’s degree or equivalent practical experience preferred.
- 6-8 years of total relevant work experience, with at least 4+ years in Digital Marketing, Digital Campaign management and/or Business Services field.
- At least 4-5 years of managing Teams.
- Experience working with large volumes of data and data analysis.
- Proven track record of exceptional performance and high productivity.
- Good analytical and problem-solving skills combined with good feedback & coaching skills.
- Ability to manage multiple tasks and competing priorities effectively under pressure and short timelines.
- Attractive salary and stable job offer- employment contract.
- Medical care with dentist for you and your family.
- Cafeteria benefits & multisport card.
- Recognition program.
- Opportunities to grow internal promotions in Poland & abroad!
- Opportunities to develop co-financed training programs, free training platforms: UDEMY, Busuu.
- Opportunity to make a difference: volunteering programs.
- Great atmosphere.
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
