Service Delivery Mananger

- Manage the end-to-end transactional process delivery in line with defined quality and cost-levels for the cluster/country across the entire finance organization
- Identify / resolve / escalate (operational) issues in transactions / processes executed by BPO and act as a problem solver for the cluster/country
- Consolidate, propose and implement performance improvement actions in conjunction with internal customers and the BPO provider
- Supervise and lead the retained Finance Services Delivery team in the cluster to ensure staff performance, motivation & development
- Act as the intermediary (liaison) between EMEA, BPO and country finance teams
- Support SSC Transition Manager during transition period

- The ideal candidate(s) will have a university degree in Accounting, Finance or Control and ideally 5-10 years'' of post qualification experience within a multinational companies
- Knowledge of (processes in) SAP
- IT systems literacy
- Experience in process/project/change management
- Excellent leadership and communication skills
- Proactive attitude in complex issues resolution
- Excellent knowledge of the English language and relevant local (EMEA) language(s), both written and spoken
- Strong project management skills
- Strong interpersonal and communication skills
- Sensitive to a diverse and multi-cultural environment
- Strong people management skills
- Result oriented