Service Design Coordinator

Offer:

• Employment contract
• Attractive salary
• Fair and friendly working conditions
• Opportunity for professional development and gaining new experience
• Participation in the implementation of interesting projects
• Opportunity to be part of a great team
• Daily challenges in an international environment
• Access to a rich package of Manpower Premium benefits: private medical care (Medicover), MultiSport card, PZU group insurance and attractive discounts in many places - language schools, entertainment centres, catering outlets within MyBenefits package

Requirements:

• Knowledge of ITIL (foundation level as a minimum requirement, Service Design, Service Transition)
• ServiceNow and SharePoint knowledge
• Strong analytical and problem solving skills
• Understanding of IT systems and processes
• Attention to detail and a focus on quality
• Effective at building and sustaining relationships across all levels of the organization
• Experience in acting as a point of reference
• Time management, organization and prioritization skills

Responsibilities:

• Capture and analyze incoming requests, requirements, and produce agreed artifacts
• Assist customers in understanding and translation of their needs
• Ensure the integrity and availability of appropriate information and data required for the design and onboarding
• Ensure timely delivery of respective documentation
• Support services, enabling a seamless transition from products to services
• Help develop and maintain documentation: standard, procedures, artifacts & templates