Service Design Coordinator

Location: Kraków or 100% remote

Responsibilities:

•  Capturing and analyzing incoming requests, requirements, and produce agreed artifacts.
•  Assisting customers in understanding and translation of their needs.
•  Ensuring the integrity and availability of appropriate information and data required for the design and onboarding.
•  Ensuring timely delivery of respective documentation.
• Support services, enabling a seamless transition from products to services.
•  Helping in development and maintainance documentation: standard, procedures, artifacts & templates.

Requirements:

• Knowledge of ITIL (Service Design, Service Transition).
• ServiceNow and SharePoint knowledge.
• Strong analytical and problem solving skills.
• Understanding of IT systems and processes.
• Attention to detail and a focus on quality.
• Effective at building and sustaining relationships across all levels of the organization.
• Experience in acting as a point of reference.
• Time management, organization and prioritization skills.

We offer:

• Attractive and transparent system of payments
• Stable employment
• Trainings
• Professional development opportunities in an international environment - our clients are well-known Polish and global brands
• Employee benefits package (private medical care, Multisport card), nice work atmosphere and team-building meetings
• Convenient location of our offices