Service Desk Agent with German and English

Offer:

• Competitive salary and bonus program
• Work in dynamic international environment
• Daily contact with foreign clients
• Private medical care, life insurance, gym membership, internal trainings and language courses

Requirements:

• Advanced level of German language, good level of English
• Experience on similar position or experience in SSC/ BPO
• Very good knowledge of MS Office (MS Excel is required)
• Knowledge of SAP will be an advantage
• University Degree: Accounting/ Finance/ Economic preffered

Responsibilities:

• Timely and professional response on queries regarding Accounts Payable: via e-mail, via phone (20% of volume), via other channels (e.g. post)
• Direct phone contactcs with vendors and employees from client
• Registering the queries in CRM application
• Active troubleshooting to identify the issue root causes and based on that: proper ticket categorization and tracking or redirecting to proper backoffice
• Cooperation with back office teams and Client’s business units to solve the query
• Ensure client satisfaction and operational results (SLA) by: providing accurate and complete information within agreed timings, ensuring effective communication between all parties involved, client-oriented and professional communication