Service Desk Agent with Scandinavian language

Statoil Fuel & Retail is currently looking for Service Desk Agents to establish a 1st Line Service Desk for Scandinavian station operations located in Warszawa and Riga

Agent will be a single point of contact responsible for supporting our stations in trouble shooting and providing solutions to IT and forecourt problems they experience.


Responsibilities:

• Professional customer support for end users of fuel station assets and equipment  (POS, BOS, Forecourt)
• Troubleshooting and advice to technical/functional issues and problems that are reported
• Requests registration and supervision according to team KPI’s
• Ordering maintenance & repair service from external suppliers and follow up on delivery
• Checking of system monitoring tools and solving failures reported there
• Active communication to all parties involved (station employees, service companies, IT and maintenance engineers, etc.) for effective problem resolution

Qualifications:

• Fluent Danish, Norwegian or Swedish language skills and good knowledge of English
• Education in IT or  related fields (IT engineering would be an advantage) or last year students
• Experience in technical support as advantage
• Ability to understand customer demands and come up with solutions to their problems
• High service orientation
• Good teamwork skills

The company offers:

• Working environment with high ethical standards and values
• Continuous personal and professional development driven by challenging goals
• Opportunity to gain experience in dynamic retail organization

Application deadline: December 22th, 2014

If you think you are the person we are looking for and would like to submit your application, please click "Apply".

Our DNA, ACT with PRIDE, is at the core of our management system. It drives our performance, and guides us in how we do business, how we work together, and how we act towards external stakeholders. We welcome your application!