Service Desk Agent with Swedish language

Responsibilities:

• Professional customer support for end users of fuel station assets and equipment  (POS, BOS, Forecourt)
• Troubleshooting and advice to technical/functional issues and problems that are reported
• Requests registration and supervision according to team KPI’s
• Ordering maintenance & repair service from external suppliers and follow up on delivery
• Checking of system monitoring tools and solving failures reported there
• Active communication to all parties involved (station employees, service companies, IT and maintenance engineers, etc.) for effective problem resolution

Qualifications:

• Fluent Swedish language skills and good knowledge of English
• Education in IT or  related fields (IT engineering would be an advantage) or last year students
• Experience in technical support as advantage
• Ability to understand customer demands and come up with solutions to their problems
• High service orientation
• Good teamwork skills

The company offers:

• Working environment with high ethical standards and values
• Continuous personal and professional development driven by challenging goals
• Opportunity to gain experience in dynamic retail organization