Service Desk Analyst (m/f)

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. Currently we are looking for: Service Desk Analyst (m/f).

Job description:

• controlling the process of solving incidents and requests,
• provide first line IT support for all colleagues,
• perform assessment, triage, research and resolution of basic incidents and requests,
• controlling the process of solving incidents and requests,
• engage other Service Desk resources or appropriate second- and third-level service resources to resolve incidents,
• working with Incident and Problem management teams as necessary,
• developing general knowledge of IT and business systems,
• identify service improvement opportunities to key service management stakeholders,
• reporting to Service Desk Manager,
• internal contact through phone, chat, email and portal,
• promoting an outstanding service.

Requirements:

• proven experience in a Help Desk/Service Desk or Customer Service role,
• basic understanding of IT principles and most commonly supported systems,
• basic technical knowledge and working experience with Microsoft products,
• excellent verbal and written communication skills,
• “customer first” mentality and professionalism,
• ability to build strong relationships with key stakeholders,
• ability to critical thinking, creativity and independent judgment,
• ability to team-work in a high pressure work environment,
• fluency in English - spoken and written,
• strong ability to multi-task and setting priorities.

We offer:

• friendly working atmosphere,
• attractive salary,
• social benefits,
• multilingual and multicultural work environment.